As Director of Operations, Jose Mauro oversees the Global Operations team, order fulfillment management, process design and implementation, and marketplace stakeholder relations. With over a decade of experience in the software and services industry, he is known for his exceptional leadership and ability to drive efficiency and innovation.
With a background in law, Jose has successfully led customer licensing, compliance, contract and technical support teams at both local and global levels. His expertise spans process improvement, RPA, licensing, compliance, eCommerce, partner support, SaaS transformation, and escalations.
Jose is a values-driven leader deeply committed to serving, learning from, and inspiring people. He fosters a culture of collaboration and support and always empowers his team to excel.
Beyond work, he is a culturally curious explorer who loves traveling, immersing himself in different ways of living, and sharing his spiritual perspective. He finds joy in discovering new realities, ways of thinking, and the wonders of creation.
